The COVID-19 pandemic has become a driver of change and unprecedented transformation. In particular, many companies that previously resisted the digitalization of business, accepted it as inevitable. Most of them have successfully adapted to the situation and are gradually gaining more and more market share, squeezing competitors.

According to experts, in the next five years, the design attributes of almost every successful company will be a project approach to business and the use of data-driven solutions, machine learning and artificial intelligence, as well as modern methods of communication and continuous monitoring of staff efficiency. The capability to change quickly in the face of constant digitalization is the main competitive advantage that should be taken into account. Therefore, it is not surprising that most companies are undergoing a digital transformation of business, due to the growing popularity of new technologies and understanding of their benefits.

Using blockchain, artificial intelligence, big data, or robots or drones alone will not make your business digital. Technology is a part of the mosaic that folds into an innovative canvas. And its main, connecting element is people. Digital and big data are just tools of transformation, not an end in itself. The purpose of any transformational changes is to increase the efficiency of the company’s work: to spend less, earn more, outperform competitors and surpass the results of previous years. To achieve this, you need to rely on employee capacity development. They interact with new equipment, and with new programs, and with clients.

Modern technologies are changing our lives and making significant adjustments to the mechanisms of work. It is critical for firms seeking to provide quality services today to take advantage of high-tech solutions by incorporating them into their day-to-day practice.

Each company collects data differently, uses different technologies in its work and relies on certain skills of employees. But there are general recommendations that are suitable for the transformation of any business:

  • building the transformation team;
  • developing development strategy;
  • updating model of company’s existence concept;
  • detecting and eliminating gaps in employees competencies;
  • implementing software solutions in practice.