Customer service is an important part of the company’s value. It is crucial for effective competition. In the past, people chose which companies to work with based on the price or properties of the product or the quality of the services provided. Today, the decisive factor is the whole experience of interaction, including communication with brand representatives. For clients to choose your company from a number of different ones, you need to follow simple rules.

Accounting for Sustainability (A4S), a personal initiative of Charles, Prince of Wales, has published a new guide for finance professionals who want to quickly understand all the latest developments in sustainability reporting. Only among the most fundamental, determining the vector of future development of the global sustainability reporting system, we can immediately mention the creation of a new ISSB developer within the IFRS Foundation and the European initiative to create a single system of non-financial reporting standards by EFRAG, but that's not all.

The International Accounting Standards Board has introduced a new rather important standard that will permit eligible subsidiaries within a consolidated IFRS-compliant group to apply IFRS with reduced disclosure requirements. This is what many stakeholders have previously asked developers to do, emphasizing the need to reduce the burden, but so that it does not affect the quality of information disclosed in the financial statements.

At the request of the United States, the European Union has agreed to put on hold a digital levy, which would seriously hit the U.S. tech giants. This decision is directly related to global tax overhaul, in particular, the introduction of an agreed by G20 minimum corporate tax rate. The decision eliminated a potentially serious hurdle to a global tax deal, which would, of course, involve the United States. It will be recalled that 130 countries around the world supported the U.S. proposals to introduce the 15% minimum rate.

The global professional organization ACCA, which brings together professionals in finance, audit and accounting, together with the Institute of Management Accountants (IMA, US), conducted Global Economic Conditions Survey (GECS). The key topic of the survey of more than 1,100 financial professionals around the world is the divergence of economic prospects between advanced and emerging economies. According to the survey, regional differences affect the preservation of economic uncertainty in the second quarter of 2021. Trends in the world economy indicate an active return to economic stability in the second quarter of 2021. This indicates a decrease in uncertainty against the background of COVID-19. Despite the general optimism, there are still alarming signals about the state of the global economy, related to the specifics of the regions.